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Ignition Module

Seamlessly connect Ignition to our enterprise-grade Time Series Historian.

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Version Upgrade Request

Choose your current version. This helps us recommend the safest upgrade path and required steps.

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Which option best describes you?Version 23.2.1 or olderVersion 24.0.0 or newerNew Install

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Licensing & Activation

If you don't have your return code, it can be found in the Message Log. To access it, simply navigate to the Message Log within your Administrator, find the message that contains the return license code, and copy it. From there, you will need to paste it into an editor and copy just the encoded value for this form.

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Which option best describes you?Pull LicenseReturn License

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Select License Products:

Canary HistorianAxiomODBC ConnectorViews Service (API Connections & Excel Add-In)

Current Products:

Canary HistorianAxiomExcel Add-InOBDC ConnectorAPI Connector

Legacy Products:

Trend Export ServerTrend Link

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If you don't have your return code in your clipboard, it can be found in the Message Log. To access it, simply navigate to the Message Log within your Administrator, find the message that contains the return license code, and copy it. From there, you will need to paste it into an editor and copy just the encoded value for this form.

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Download Our Ignition Module

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General FAQs

What's included in CustomerCare?

Our CustomerCare includes technical support, security patches, and upgrades to the latest version of Canary. We provide support, Monday through Friday during our office hours (8:30AM - 6:30PM EST) excluding New Years Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Black Friday, Christmas Eve, and Christmas Day.

What information helps Support respond faster to my ticket?

Canary's Support Team can assist faster if you include your license number as well as describing your current issue in detail with the dialogue box found in the Support Ticket form. You can also reach our team by email at support@canarylabs.com.

Where can I find my return code for returning my license?

If you don't have your return code, it can be found in the Message Log. To access it, simply navigate to the Message Log within your Administrator, find the message that contains the return license code, and copy it. From there, you will need to paste it into an editor and copy just the encoded value for this form.

About

Founded in 1985 with a focus to develop solutions from the end user’s perspective, we have achieved more than 30,000 installations in over 70 countries. Our clients represent private, public, and government entities in all major industries.

Contact

195 Bean Hill Road
Martinsburg, PA 16662

814.793.3770

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the canary system

1. Collect & Store Your Data

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Store & Forward

2. Apply Context to Your Data

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3. Maximize Your Operation

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