CANARY SUPPORT

KNOWLEDGE AND ASSISTANCE WITHOUT THE WAIT
support ticket
Version UPGRADE
licensing info
return
license

Support request form

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Are you looking for version history information? Find it in the Help Center.

request version upgrade

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Need more licenses? Start here.

Select License Products:
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Need To Return your license?

If you don't have your return code in your clipboard, it can be found in the Message Log. To access it, simply navigate to the Message Log within your Administrator, find the message that contains the return license code, and copy it. From there, you will need to paste it into an editor and copy just the encoded value for this form.

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Standard Customer Care 
Free for the first year with the purchase of any Canary System.
Free upgrades to the latest version of the Canary System.
Contract cost based on 18% of the retail price of the licensed product.
Support provided Monday - Friday 8:30AM- 6:30PM EST excluding New Years Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Black Friday, Christmas Eve, and Christmas Day.