Canary Support

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Enjoy Support and Maintenance with Canary CustomerCare

Want access to the latest version of the Canary System? CustomerCare provides that.

Enjoy complimentary training? CustomerCare gives you unlimited access.

Need Canary support ready to help in case of emergency? Make sure you have CustomerCare!

Choose between Canary's annual CustomerCare contract or upgrade to a 24/7 CustomerCare plan. Both provide best-in-class support, free version upgrades, and virtual training for your entire team.

24/7 CustomerCare

  • Support provided 24 hours per day, 7 days per week
  • One hour response time guaranteed
  • Not available Thanksgiving (fourth Thursday of November) or Christmas Day
  • Contract cost based on 22% of retail price of licensed product

Standard CustomerCare

  • Support provided Monday thru Friday from 8AM to 5PM Eastern Standard Time
  • 24 hour response time guaranteed
  • Not available on New Years Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Black Friday, Christmas Eve, or Christmas Day.
  • Contract cost based on 15% of retail price of licensed product
  • Included at no charge for one year with purchase of Canary System