Canary Help Center

Get help from the Canary Community or speak with Canary Support.

Additional Support Resources

Get Canary CustomerCare

Enjoy worry-free maintenance and support from Canary experts

All CustomerCare Users Get:

  • Free upgrades to the latest versions of the Canary system.
  • Unlimited access to virtual training for your whole team.
  • Canary support team on-call to help in case of emergency.
Choose between the Standard CustomerCare Plan or the 24/7 CustomerCare Plan.

24/7 CustomerCare

  • Support provided 24 hours per day, 7 days per week.
  • One hour response time guaranteed.
  • Not available Thanksgiving (fourth Thursday of November) or Christmas Day.
  • Contract cost based on 22% of retail price of licensed product.

Standard CustomerCare

  • Support provided Monday thru Friday from 8AM to 5PM Eastern Standard Time.
  • 24 hour response time guaranteed.
  • Not available on New Years Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Black Friday, Christmas Eve, or Christmas Day.
  • Contract cost based on 15% of retail price of licensed product.
  • Included at no charge for one year with purchase of Canary System.