Enjoy worry-free maintenance and support from Canary experts
All CustomerCare Users Get:
Free upgrades to the latest versions of the Canary system.
Unlimited access to virtual training for your whole team.
Canary support team on-call to help in case of emergency.
Choose between the Standard CustomerCare Plan or the 24/7 CustomerCare Plan.
Support provided 24 hours per day, 7 days per week.
One hour response time guaranteed.
Not available Thanksgiving (fourth Thursday of November) or Christmas Day.
Contract cost based on 22% of retail price of licensed product.
Support provided Monday thru Friday from 8AM to 5PM Eastern Standard Time.
24 hour response time guaranteed.
Not available on New Years Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Black Friday, Christmas Eve, or Christmas Day.
Contract cost based on 15% of retail price of licensed product.
Included at no charge for one year with purchase of Canary System.
Founded in 1985 with a focus to develop solutions from the end user’s perspective, we have achieved more than 19,000 installations in over 65 countries. Our clients represent private, public, and government entities in all major industries.
195 Bean Hill Road The Brownstone Building Martinsburg, PA 16662