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Customer support team

CustomerCare

Provided Exclusively by Canary Labs

Our annual CustomerCare program will give you access to our support team for all of your support needs. This program is only offered by Canary Labs and includes:
  • Support for current and previous major releases
  • Access to all product updates
  • Support during normal business hours (8AM - 5PM EST Mon-Fri)
  • Premium support is available for extended support hours
  • On-site training and support (billed separately)
Call 814-793-3770 for support

Installation

Our products are generally easy to install and require minimal setup. If you are having trouble installing our software and have a current CustomerCare package, we would be happy to assist you with your installation over the phone, through email, or remote access. On-site deployments can also be arranged for an additional cost.

Training

To help you get started with our products, we offer a series of instructional videos (see below). If additional help is needed we also offer an on-site instructional training program for an additional cost. The training program is customized to meet your needs and help give you a better understanding of the daily use of our systems.

Instructional Videos

Logging

Getting Started

Sender Service

Admin

Overview

Messages

Licensing

Historian

Views

Configure Email

Axiom

Banding

Limits

Value Cursor

Calculation Trend

Legend

Tag Browsing

Scaling

Chart Management

Time Navigation

Trend Line

Markup

Reports

Excel Add-In

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